About Us

Shannon Klein

As Operations Manager at Outside ideas, Shannon connects the dots between people and systems so everything runs smoothly.

With a BA in Visual Multimedia Art and background spanning creative work and business operations, she enjoys solving behind‑the‑scenes puzzles.

She builds smart automations and designs onboarding journeys, turning data into clear insights that keep members moving towards their goals.

Warm, curious, and empathetic, she is continually improving how Mastermind9 supports ambitious small business owners.

Away from her desk, Shannon loves testing new AI tools, playing with augmented reality projects, and getting lost in multimedia art. She’s drawn to African cosmology, coffee walks in nature, and any excuse to be creating something.

When she’s not building or making, she’s travelling locally and abroad, and being endlessly amazed by the world’s beauty.

How I support you:

Smooth operations: I run our internal systems and processes cleanly so your experience in the programme feels simple and joined‑up.

Onboarding that lands softly: I design onboarding journeys that help you settle in quickly and show you exactly how to get the most from your group.

​Smart automations: I build and refine automations so reminders, updates, and key info reach you at the right time without extra hassle.

Real accountability: I support check‑ins and follow‑ups that keep you moving towards the goals you set with your group.

Insightful reporting: I turn data into clear insights so the team can keep improving how we help your business grow.

Continuous improvement: I keep learning and tweaking behind the scenes so Mastermind9 stays a supportive, fun, high‑impact space for ambitious small business owners.

Two things you can do for me:

1 – Join one of our FREE Mastermind9 sessions to experience unparalleled support and growth for your small business.

2 – Follow us on LinkedIn and join a community of like-minded business owners.